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7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the humidier. If you are
unable to solve the problem with the information below, contact the Consumer Care Center in your country.
Problem Possible solution
The humidier does not
work.
• Make sure that there is power supply to the humidier.
• Make sure that the water tank is lled with water and the upper unit
is placed properly onto the water tank.
There is no air
humidication.
• Make sure that the water tank is lled with water and the upper unit
is placed properly onto the water tank.
• The humidier will stop working if the current humidity level reaches
70%RH. Humidity level above 70%RH does not make users feel
comfortable, so the humidier automatically turns off to ensure
optimal humidication performance.
The water tank leaks. • Make sure that the humidier is not overlled with water.
• Make sure that the humidier is well assembled/connected every time
after you clean it or after you remove the upper unit and/or water
tank for relling.
• Make sure that the water tank is properly placed. If the problem
persists, contact the Consumer Care Center in your country.
I do not see the current
humidity indication change.
• Make sure that you have assembled the humidication lter round the
lter support.
• The humidication lter is dirty. Rinse and/or descale the
humidication lter (see the chapter ‘Clean the humidication lter’).
• Your room might have too much ventilation. Please close doors and
windows.
• Your room size is too big. The recommended room size is 25m
2
.
There are some
white deposits on the
humidication lter.
The white deposits are called scale and they consist of minerals from
the water. Scale on the humidication lter affects the humidifying
performance, however it does not harm your health. Please follow the
cleaning instructions in the user manual.
The lter turns yellowish
after some time.
The yellow deposits is a natural effect of the wick material, and it has no
impact on humidication performance. Clean the humidication lter
frequently to remove the scale, and replace the humidication lter every
three month.
There is unpleasant smell
coming out from the
humidier.
• Make sure that the water tank is lled with water.
• Clean the humidication lter (see the chapter ‘Clean the
humidication lter’).